Department: Clinical
Supervisor: Clinical Director
Location: Richmond, VA
Terms: Full time/Mon-Fri

Position Summary:
The Program Manager serves as the leader at the program and contributes to the creation of an environment that enables CR to fulfill its mission and meet or exceed its goals. The Program Manager must have the capability to effectively communicate and clearly articulate the organization’s mission and philosophy to all members of their particular program or service. The Program Manager also supports and encourages staff members to act with appropriate authority and responsibility in their work processes. The Program Managers are ultimately responsible for the quality of care and the physical environment of the program they supervise.

Principal Duties and Responsibilities:
· Manages the program budget.
· Responsible for quality of facility and equipment.
· Serves as initial point of contact and agency liaison for families of program’s consumers, public and private agencies working with program’s consumers and the neighborhood.
· Under the Clinical Director’s direction, integrates the program or service with the philosophy of CR.
· Coordinates and integrates programs and services including admission, discharges, service planning, etc.
· Conducts orientation, in-service training, continuing education and supervision of all persons in the program or service. Supervision includes responsibility for approving assessments, individualized service plans and reassessments.
· Ensures quality of record keeping.
· Implements a defined set of patient rights and responsibilities.
· Implements approved clinical policies and procedures.
· Responsible for implementing Performance Improvement activities according to Community Residence’s policy and procedures.
· Maintains program’s compliance with regulatory requirements.

Minimum Qualifications Required:
· Valid driver’s license.
· BA/BS degree in related field.
· Five (5) years of experience in the field with supervisory experience of at least 4 people.
· Experience in supervision, budgeting, crisis intervention, assessment, and service planning.
· Must have experience with the MR/DD population and behavior management.
· Must qualify as QMRP.
o To qualify as a QMRP: must have a bachelor’s degree in human services or related field and at least one year of documented experience working directly with individuals who have mental retardation or other developmental disabilities)
· Must have experience with individuals with physical disabilities.

Preferred Qualifications:
Master’s degree in a Human Services field preferred.

Physical Demands:
· Requires some lifting of consumers, groceries, etc.
· Intensive physical intervention for hazardous behaviors and assistance with care of the consumers.

Working Environment:
Residential program.

Supervision Exercised:
Program Staff.